Turn WhatsApp chats into Shopify revenue.
ARCO Communication is an enterprise WhatsApp CRM and Shopify conversion suite. Recover abandoned carts, verify COD orders, send shipping updates and answer every customer from one team inbox — on the official WhatsApp Business Cloud API.
Automations that pay for themselves.
ARCO listens to your Shopify store in real time and sends the right WhatsApp message at the right moment.
Abandoned cart drip recovery
Tracks every checkout, formats the cart, adds a discount code and queues a recovery message with a one-click link back to the cart. If the customer completes the order, the scheduled drip is cancelled automatically.
Instant order confirmation
Branded WhatsApp receipts the moment an order is placed — order number, line items, total and shipping destination.
Cash-on-delivery anti-RTO
COD orders get an interactive "Reply 1 to confirm, 2 to cancel" prompt. ARCO tags the Shopify order COD-Confirmed or COD-Cancelled, cutting return-to-origin courier losses.
Shipping & live courier tracking
When an order ships, ARCO picks up the carrier — BlueDart, Delhivery, DTDC, Shiprocket and more — and sends the buyer a live tracking link.
See ARCO Communication at work.
A quick tour of the real product — from the home dashboard to the team inbox living inside your Shopify admin.
Everything set up from one home screen
The dashboard walks you through going live, and shows at a glance what's connected and what's switched on.
- WhatsApp and Instagram, side by side
- Build an AI agent to answer, qualify and assist
- Greeting flow, FAQ auto-replies, team and contacts
Reply to customers without leaving Shopify
The team inbox runs inside your Shopify admin. Every WhatsApp chat sits next to that customer's orders and carts.
- Open chats tagged by source, such as campaign leads
- See who is online and inside the 24-hour window
- Cart recovery and COD messages in the same thread
Launch a broadcast in a few clicks
Pick a Meta-approved template or start from a sample idea, and see exactly how it will look on a customer's phone.
- Approved templates, ready to send
- Ready-made sample ideas to start from
- Live phone preview before you send
Design templates and submit them to Meta
Build WhatsApp-compliant message templates step by step, with a live preview as you type.
- Text, image, video or document headers
- Variables for names, order numbers and more
- Save a draft or submit for approval from the same page
Answer instantly, even when you're away
Set your working hours once and let ARCO handle welcomes, out-of-office replies and delayed-response nudges.
- Welcome, out-of-office and delayed replies
- Custom auto-replies, workflows and AI intent matching
- WhatsApp AI agent, WhatsApp forms and a test simulator
Know how fast your team responds
Chat analytics show whether customers get timely replies and how quickly their issues are resolved.
- Automation messages sent, by type
- Conversations, responded and resolved
- First-response, average wait and resolution times
Let shoppers order on WhatsApp.
A lightweight, zero-dependency script that drops straight into your Shopify theme.
- Floating chat widget in your brand colours, with an online badge and a welcome message
- “Order on WhatsApp” button placed right next to Add to Cart on every product page
- Opens WhatsApp with the product title, price and store link already filled in
The official WhatsApp Cloud API. No broker in between.
ARCO connects straight to Meta's WhatsApp Business Cloud API instead of going through a third-party broker.
Lower latency
Messages go straight from ARCO to Meta, with two-way webhooks updating your inbox in real time.
No intermediary markup
You pay Meta's conversation pricing — not a reseller's margin on top of it.
Native message formats
Interactive buttons, copy-code OTPs, rich media headers and delivery/read receipts.
Order updates that always reach the phone.
WhatsApp only allows free-form messages within 24 hours of the customer's last message. ARCO sends order updates on an approved utility template, so they are delivered at any time and aren't limited by marketing frequency caps.
| Message type | Meta category | Outside the 24-hour window |
|---|---|---|
| Order updates | UTILITY | Delivered 24/7; exempt from marketing rate limits |
| Order status promotions | MARKETING | Delivered when the customer's marketing frequency limits allow |
| Broadcast campaigns | MARKETING | Rich video media headers for launches and offers |
| Login codes | AUTHENTICATION | One-tap copy-code OTP button |
Live in an afternoon.
Sign in
Continue with Google, or log in with a one-tap WhatsApp OTP.
Connect Shopify
Install ARCO on your store and approve read access to products, orders and customers.
Switch on automations
Turn on cart recovery, order confirmations, COD checks and shipping alerts.
Reply from the inbox
Your team handles every WhatsApp conversation with Shopify context beside it.
Enterprise-grade under the hood.
Secure sign-in
Google OAuth 2.0 and WhatsApp OTP codes that expire in 5 minutes with limited attempts.
Verified webhooks
Every Shopify and Meta webhook is HMAC-SHA256 verified with timing-safe comparison.
Encrypted store tokens
Shopify access tokens are stored AES-256 encrypted, with HTTPS enforced everywhere.
Zero message loss
Events are written to a durable log before they are acknowledged, and duplicates are ignored.
GDPR ready
Customer data-request and redact webhooks required by the Shopify App Store are in place.
Multi-tenant
Every merchant's contacts, conversations and automations are kept separate.
Start recovering carts on WhatsApp.
Connect your Shopify store and WhatsApp Business account, switch on automations and watch the inbox fill up.